Customer care & returns
Your customers well looked after, in your name.
Where is my order? How do I return an item? We answer your customers in your brand’s name and handle returns from start to finish, so the experience stays premium well beyond delivery.
What we take care of
- Answering your customers’ questions about orders and deliveries
- Parcel tracking and handling of incidents with carriers
- Receipt and inspection of returns
- Restocking of resaleable items, setting aside of the rest
- Replies in French, Dutch and English, by email, phone and WhatsApp, Monday to Friday, 9 am to 5 pm
What you gain
- 1
One less team to manage
Logistics support is provided by the people who pack your parcels.
- 2
More accurate answers
We see the stock, the parcel and the tracking, so the answer is immediate.
- 3
Returns put to good use
Resaleable items are quickly back in stock.
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Warehousing & fulfilment
Receiving, inspection, storage and fulfilment of your B2C and B2B orders.
Find out more : Warehousing & fulfilment -
Assembly & kitting
Kits, promotional bundles and refills filled from bulk drums.
Find out more : Assembly & kitting -
FR/NL labelling
French and Dutch labels applied to your products.
Find out more : FR/NL labelling
Let’s talk about your project.
Tell us about your products and volumes, and we’ll come back to you within 2 to 3 working days with a tailored proposal.